Privacy Policy

Effective date: August 1, 2026

This Privacy Policy explains how Dreamy Design ("we", "us", or "our"), operated by Darshana Deep Rathod, Gujarat, India, collects, uses, and protects personal information when you interact with us through our website (dreamydesign.netlify.app) or via WhatsApp.

1. What data we collect

We may collect the following types of personal data:

• Name — provided by you when placing or inquiring about an order.
• Phone number — used to contact you on WhatsApp for order communication.
• Order details — items ordered, customization requests, payment method, delivery address if provided.
• Messages — WhatsApp conversations regarding your order or custom design inquiry.

We do not collect payment card details. Payments are made via UPI or other agreed methods handled separately.

2. Why we collect your data (purpose and legal basis)

Under India's Digital Personal Data Protection Act, 2023 (DPDP Act), we process your data for the following purposes:

• Order fulfilment — to process, produce, and deliver your order.
• Customer communication — to send order updates, answer questions, and confirm custom design details.
• Legitimate business records — to maintain records of orders placed with us.

3. How your data is stored

Your personal data is primarily held within WhatsApp conversations between you and us. We maintain order notes manually for our own business records. We do not currently operate an automated customer database.

WhatsApp communications are subject to Meta's own privacy policy in addition to ours.

4. Who we share your data with

We do not sell, rent, or share your personal data with any third party for marketing purposes. Data is shared only:

• With delivery or logistics partners, solely to fulfil your order (name and address only).
• Where required by applicable Indian law or a valid court order.

5. How long we keep your data

TODO: Owner to confirm data retention period (e.g., "We retain order records for [X] years for business accounting purposes, after which they are deleted.").

6. Your rights under the DPDP Act, 2023

If you are a resident of India, you have the right to:

• Access — request a summary of the personal data we hold about you.
• Correction — request that inaccurate data be corrected.
• Erasure — request deletion of your personal data, subject to legal retention requirements.
• Grievance redressal — contact us if you believe your data has been mishandled.

To exercise any of these rights, contact us via WhatsApp at +91 70691 99988. We will respond within a reasonable time.

7. Cookies and analytics

Our website does not currently use tracking cookies or third-party analytics that collect personal data.

8. Security

We take reasonable precautions to protect your data. However, no method of communication over the internet is 100% secure. WhatsApp uses end-to-end encryption for messages.

9. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top will reflect any changes. Continued use of our services after changes constitutes acceptance.

10. Contact us

For any privacy-related questions or requests:

• Business name: Dreamy Design
• Owner: Darshana Deep Rathod
• Location: Gujarat, India
• WhatsApp: +91 70691 99988